Our client is seeking a highly organised, detail-oriented and customer-focused Claims Coordinator to join their team.

The Claims Coordinator will be responsible for coordinating and administering all customer claims. The role requires effective communication with customers and internal departments to ensure that claims are received, processed accurately and resolved efficiently.

Key Responsibilities

• Compiling upliftment sheet for transporters to collect claims
• Receive, capture and coordinate customer and operational claims.
• Verify supporting documentation and ensure claims meet company requirements.
• Process claims accurately and within agreed turnaround times.
• Follow up on outstanding information and documentation required to finalise claims.
• Liaise with stores, suppliers, logistics, finance and other departments to resolve claims..
• Communicate with customers regarding claim status, requirements and outcomes.
• Maintain accurate and up-to-date claims records and supporting documentation.
• Monitor outstanding claims and proactively follow up to prevent delays.
• Identify recurring claims issues and escalate trends or concerns to the Claims Supervisor.
• Assist with investigating discrepancies, damages, shortages, returns and other retail-related claims.
• Prepare claims reports and provide accurate information for management review.
• Ensure all claims are processed in accordance with company policies, procedures and applicable requirements.
• Maintain confidentiality and exercise sound judgement when handling sensitive customer and business information.
• Contribute to continuous improvement of claims processes and customer service.
• Follow up on client claims listed in the debtor's report.

Minimum Requirements

• Grade 12 / Senior Secondary Certificate.
• 3–5 years' experience in claims administration, customer service, retail operations, administration or a related environment.
• Experience in a retail or fast-paced customer service environment will be advantageous.
• Strong computer literacy, including Microsoft Office and Excel.
• Excellent administrative and organisational skills.
• Strong written and verbal communication skills.
• High level of attention to detail and accuracy.
• Ability to manage multiple claims and priorities simultaneously.
• Strong follow-up, problem-solving and interpersonal skills.
• Knowledge of FMCG customers claims systems/portals will be an advantage.

Closing Date: 29 October 2026