Job Title: Debtors Clerk

Department: Finance

Reports To: Finance Manager / Accountant

Job Purpose:

To administer the debtors (accounts receivable) function by processing invoices, allocating customer payments, reconciling accounts, following up on overdue accounts, and ensuring accurate financial records.

Key Responsibilities

• Generate and issue customer invoices and statements.
• Allocate customer payments accurately to debtor accounts.
• Reconcile customer accounts and resolve discrepancies.
• Monitor debtor ageing reports and follow up on overdue accounts.
• Contact customers by phone or email to collect outstanding payments.
• Process credit notes and account adjustments where required.
• Investigate and resolve customer billing and payment queries.
• Prepare weekly and monthly debtor reports for management.
• Maintain accurate debtor records and supporting documentation.
• Assist with month-end closing procedures and account reconciliations.
• Ensure compliance with company credit policies and financial procedures.
• Collaborate with sales and customer service teams to resolve account issues.

Qualifications

• Grade 12 (Matric); Certificate or Diploma in Accounting, Bookkeeping, or Finance is an advantage.
• 2–3 years' experience in a debtors/accounts receivable role.
• Experience with accounting software (e.g., Pastel, Sage, SAP, or similar).
• Proficiency in Microsoft Excel and other Microsoft Office applications.

Skills & Competencies

• Strong numerical and analytical skills.
• High attention to detail and accuracy.
• Excellent communication and negotiation skills.
• Good organizational and time-management abilities.
• Ability to work under pressure and meet deadlines.
• Strong customer service orientation.
• Integrity and confidentiality.
• Problem-solving and conflict-resolution skills.

Key Performance Indicators (KPIs)

• Debtor days/ageing maintained within company targets.
• Collection of outstanding debts within agreed credit terms.
• Accuracy of reconciliations and payment allocations.
• Timely resolution of customer account queries.
• Reduction in overdue accounts and bad debts.
• Accurate and timely reporting.

Closing Date: 21/07/2026