Our client is seeking an experienced Senior Destination Expert – Tailor-Made Travel to join their team. The successful candidate will be responsible for creating and selling customised travel itineraries for FIT clients, ensuring unique and seamless travel experiences. The role involves consulting with clients, designing itineraries based on their preferences and budgets, managing bookings, and overseeing the execution of travel programmes.

Responsibilities:

• Design, cost out, and sell customized, professional, and competitive leisure travel itineraries in Namibia for FIT clients, tailored to each client's budget, requirements, and preferences.
• Communicate effectively via email, phone, and online meetings with clients, answering questions regarding the program offered and handling special requests and/or concerns promptly.
• Manage the end-to-end process, including client consultations, itinerary design, booking, accounting, and execution, in line with company policies and procedures.
• On confirmation, manage all bookings and execute travel programs with the support of a dedicated Travel Assistant to ensure seamless client experiences.
• Ensure accurate invoicing with suppliers while managing relationships throughout the itinerary planning and execution stages.
• Efficiently manage your workload, prioritizing key clients and urgent requests to meet proposal response times.
• Collaborate with and provide support to colleagues where necessary.
• Take immediate action on any client issues or complaints and keep the Team Leader informed in a structured and timely manner.

Skills Competencies:

• A customer-focused approach with the ability to handle pressure and tight deadlines.
• A proactive, problem-solving attitude and ability to work independently as well as part of a team.
• Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.
• Strong commitment to staying informed on industry trends, market conditions, and competitor activities.
• Advanced knowledge of Microsoft Office and proven track record in use thereof.

Requirements:

• Diploma or degree in Tourism, Hotel Management or Events Management.
• Minimum of 5 years of experience in Sales within the Travel Industry.
• In-depth knowledge of Southern African tourism destinations.
• Proven experience in designing and selling travel programs within Southern Africa.
• Proven track record of achieving and exceeding Sales Targets.
• Comprehensive knowledge of Tourplan and WETU systems.
• Experience related to scheduled tours is an advantage.
• Must have experience with, and a complete understanding of the German Market and Culture.

Closing Date: 28 August 2026