Our Client is seeking a highly organized and dependable Pool, Maintenance & Water Services Coordinator to oversee the day-to-day coordination of our field service teams. This is a supervisory role responsible for ensuring that our pool service, maintenance and water testing operations are delivered efficiently, professionally and on schedule. The successful candidate will act as the central coordination point between our customers, field technicians and internal administration team. This position is ideal for a practical, organized individual who enjoys coordinating people, solving problems and ensuring that commitments made to customers are consistently delivered.

Key Responsibilities:

• Coordinate daily schedules for field service teams.
• Ensure technicians arrive on time and complete work to the required standard.
• Communicate effectively with customers regarding appointments, progress and service delivery.
• Coordinate water testing services for residential, agricultural and commercial customers.
• Monitor work completion and customer satisfaction.
• Resolve scheduling conflicts and operational issues quickly and professionally.
• Maintain accurate administration and service records.
• Follow and enforce established operational procedures and service standards.
• Customers receive exceptional service.
• Teams are well coordinated and productive.
• Jobs are completed on schedule.
• Communication is proactive and professional.
• Processes are consistently followed.
• Customer satisfaction remains at a very high level.

Requirements:

• Highly organized with excellent coordination skills.
• Able to manage multiple activities simultaneously without losing attention to detail.
• An excellent communicator, both verbally and in writing.
• Customer-focused and committed to delivering outstanding service.
• Capable of handling difficult and demanding customers with diplomacy.
• Calm under pressure and able to solve problems quickly.
• Accountable, dependable and process-driven.
• Emotionally mature, resilient and consistent in the approach.
• Comfortable supervising and coordinating field teams.
• Experience in service coordination or operational administration within a field service environment would be highly advantageous. 
• Experience in industries such as logistics, maintenance, construction, plumbing, irrigation, pools, agriculture or similar service industries would be beneficial.
• Comfortable using Pastel, Microsoft Office, Outlook, smartphones, WhatsApp and general scheduling or administrative systems. 

Closing Date: 23 July 2026